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Email - info@rosurfaces.co.uk

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Welcome to our Blog, R.O Surfaces is a quartz, granite, solid surface and granite/quartz overlay supplier in Newcastle Upon Tyne, Northumberland, Durham and surrounding areas.

We will be giving information on products, questions and everything inbetween for you worktops, so keep checking back

By Dave Dixon, Jan 20 2019 04:02PM

So after a long battle with Avonite we no longer sell it!! We put a job in around July time and when we were doing our finial finishing on it we noticed that there was what appeared to be tiger stripes in it. (it was a glitter decor and on closer inspection there was no glitter where the tiger stripes were giving the impression of darker spots in the material.

So we contacted our rep through the distributors who then in turn contacted Aristech who are the makers of avonite. The first reaction from them that it was something that we had done whilst fabricating (obviously we were expecting this!!) we denied it, this went back and forth for a while until the distributors had to pay to get a independent company to come out and evaluate the worktops. All this time our customer in Birtley had a worktop that whilst fit for purpose just wasn't what he or us for that matter wanted. Adam our customer met the independent guy who took one look at the surface and said it was a manufacturing fault.

Great news or so we thought! Usually in a situation like this the company would refund us, pay for the fabrication time. It keeps everybody happy and no one looses. Except in this case Avointe / Aristech didn't they just said they would replace the sheets. Now by this time Adam didn't want the material anymore as it had dragged on so long he wanted something else (which we fully supported) So fast forward to December we received a cheque for the material amount only, not the fabrication time, not the materials used during fabrication time nothing, the distributor then added a good will gesture of £250. We were appalled at the customer service from Aristech who's rep wouldn't answer the phone to either the distributor or us and i will never stock there products in my showroom again.

In stark contrast to them Staron and Blackheath products who when we had a piece of faulty material sent down the rep to sort the problem out immediately. Jason (blackheath rep) walked into the customers house seen the problem opened up the sample box told the customer to pick ANY decor they wanted and that it would be with me next day for fabrication. He then sorted out a full refund of all fabrication costs to us from the job. You cant get better customer service than that!!

Every company get problems and issues and its how they are sorted out that parts the good ones from the bad ones, especially when these huge distributors and manufacturing companies are dealing with small family run businesses like us its easy for them to just dismiss our claims, they wouldn't loose anything they turn over millions and millions but its us the fabricators who are at the ones who stand to loose out either with fabrications costs, time, or even worse bad realtaionships / reviews with customers

So when customers visits our showroom now you won't see Avonite at all however we still have a great range of solid surface samples for you to see. Staron, Corian, Tristone are all there at our Swalwell showroom (next to the metrocentre)

Customer service is paramount for us and will remain to be forever, so along with your stunning Granite, Quartz, Solid Surface worktop rest assured you will receive a great service




By Dave Dixon, Jan 6 2019 01:00PM

HAPPY NEW YEAR to you all, we are back to it!!!! We are showcasing the Semi precious stone by Cosentino this is truly stunning

Prexury® is a new series of materials made from semiprecious stones and other natural materials. This exceptional collection combines natural, semi-precious stones, petrified wood and unusual fossils to create solid, elegant surfaces with the most extraordinary designs.

It is at the higher end of the pricing bracket but you'd be having something truly unique, it can be backlit to make it stand out as in the photo!! If your thinking of a project like this come and give us a shout.

In the forefront of the month we've got some exciting projects coming up. We are kitcking off with some stunning Caeserstone projects in Sunderland and Wylam, we have a silestone project in Riding Mill and lovely Cosmic black granite job in Whickham. We have a Staron solid surface bathroom to do in Cramlington and a Corian job with moulded sinks, drainers and coved upstands in Ponteland.

Our showroom is under construction again as we are changing everything round and we have took over upstairs so the showroom will be 100% bigger, but as always the kettle will be on. We are hoping this year to push for even more work and add another few members to the team so if you are looking for marble, granite, quartz, corian, staron, glass splashbacks in any colour, dekton or any other ceramics in the north east pop in and see us for a chat.




By Dave Dixon, Oct 14 2018 07:42AM

Want something a little different for you worktops??? Look no further than this stunning Blue Fantasy quartzite. It has blue, grey and warm brown tones and would look stunning in any kitchen. Let your fantasy become reality..........sorry il let myself out!!!!!


Every week we have a surface of the week on our facebook page CLICK HERE which may help you choose your tops or give you some ideas on something you may like. Or pop into our factory in Swalwell right next to the metro centre and 5 mins from team valley our postcode is ne16 3ds. We have samples of loads of granites, quartz, corians, hi-macs, staron, ceaserstone, dekton, laminam, neolith,silestone plus our own brands of quartz


We have also started manufacturing of our own kitchens, bedrooms and bathroom furniture and have been flat out busy with them, we do everything from bespoke handmade oak shaker doors with oak cabinets to high gloss doors with MFC cabinets and everything inbetween. We have been making bathroom vanity units sprayed to farrow and ball colours, a huge kitchen up in Ponteland in American oak, 2 gloss kitchens with handleless rails in dunston and chester le street, the studios facebook (CLICK HERE) the studio will have its own website coming soon and with us manufacturing both the worktops and the kitchens in house we can give you a complete bespoke option and tailor the project to the way you want it not the way it has to be bought of the shelf.


Our granite worktop supplier newcastle / north east status has been bolstered again with the addition of another 3 trade customers with showrooms so the run up to xmas is going to be really busy. One showroom is going to be Silestone Elite, and the other 2 will have a mixture of Silestone, Cambria quartz and ceaserstone, exciting times

By Dave Dixon, Sep 29 2018 11:16AM

We have some new stock of our famous R.O Calacatta quartz this stuff is flying off the shelf, every customer who sees it falls in love with it!!! Its veined pattern gives it the perfect look of a calcatta marble but with none of the headache!!! pop down to our factory in Swalwell to see it in person the postcode is ne16 3ds.

Weve had a lovely break for a week but we are back to the grind as of monday for the xmas madness, we are keeping strict this year on our last dates for booking which will be the last week in november to book and our last fit dates will be 18th december so if you want your worktops in time for xmas get booked in now or you will miss out!!!!!!!


im still asked about the benefits of quartz, corain, granite etc so as promised wel document it for you bit by bit!!

here is a couple of quotes on what exactly the surfaces are, corian has the same composition as starton, lg, hanex, LG Hi-macs etc


Corian is a synthetic, solid, nonporous, surface countertop material developed by Dupont. One of the many advantages of Corian is that the countertops feature a nearly seamless joint. Corian is also extremely durable and easy to maintain. It is stain, heat, and sunlight resistant.


quartz - Quartz worktops are man-made engineered stone, formed by combining 90% ground quartz (a natural hard mineral) with 8-10% resins, polymers, and pigments. This forms a very hard granite-like surface. The appearance depends on how the quartz is ground: coarsely ground quartz produces a flecked appearance, while finely ground quartz produces a smooth look. Companies are able to replicate other stones with quartz and can produce the same finish again and again


Granite - Granite is composed mainly of quartz and feldspar with minor amounts of mica, amphiboles, and other minerals, mined from all over the world giving unique patterns and markings, each slab is completely unique, in its basic form its chopped from the ground polished and delivered to our factory in Newcastle Upon Tyne!!!


Hygiene is another question we get asked about all the time - Solid surface and quartz are both excellent in this feild as they are both non porus

granite is porus but with modern sealers are also excellent for keeping clean


i hope this little guide has helped you decide a little better which worktop youd like to choose if not feel free to pop into R.O Surfaces in Swalwell just accross the A1 from the Metro Centre to have a chat about your project, we will gladly run you through the truth about worktops pros and cons something a lot of our customers dont seem to get anywhere else!!!

We carry samples of Granites, Silestone, Cambria, Ceaserstone, Qurealla, Technistone, Corian, LG Hi-Macs, Hanex amongst others so we have something for everyone!!!!!






By Dave Dixon, Sep 2 2018 08:45AM

Here at R.O Surfaces we are often asked if we think the waterfall edges can be done in quartz, granite as well as corian, staron etc, in short yes!!

They work great if have picked a vein material and the material allowance lets us drop the leg from one run so that the vein runs along the top and down to the floor, however this cant be achieved on every job sometimes due to size sometimes budget etc.

We think they create a great feature as in the picture above of a recent install of marble effect quartz installed in Whickham, Gateshead. This drop leg has enabled us to create a sitting area we did have to install some steel work first but we made the worktops extra deep so that the steelwork is hidden so youd never know!!!!!

We are currently fabricating a huge Corian job like this too, we have made a corian table with a drop leg and steel supports that is 3 meters long!! Other solid surfaces lend them selves well to this as well LG Hi-Macs, Staron and Hanex, not so much with materails such as mistral and Mia as they are already 25mm blacks (where the worktop is already cut to size)


Weve had some stunning jobs going out the last week and one of our busiest periods ever!! Weve had one Zimbabwe black granite in a polished finish going into Birtley

one Zimbabwe black in a leathered finish going into a property in Blaydon with upstands and full height splashback

a 20mm Silestone quartz job with a downdraft extractor going into Sunderland again with full height splashbacks

3 of our own brand Quartz R.O Snow similar to stellar blanco and Aspen ice going into Ponteland, Killingworth and Tynemouth

and 2 of our own Calacatta quartz going into Medburn and Whitley bay.

Weve also been appointed the only fabricators for 2 new trade customers in cumbria and lakedistrct and one in South Shields

Onwards and upwards

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