Tel - 0191 2145371 - 07827398800

Email - info@rosurfaces.co.uk

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Welcome to our Blog, R.O Surfaces is a quartz, granite, solid surface and granite/quartz overlay supplier in Newcastle Upon Tyne, Northumberland, Durham and surrounding areas.

We will be giving information on products, questions and everything inbetween for you worktops, so keep checking back

By Dave Dixon, Jul 28 2019 07:33AM

Check out this Laminam Invisible white. This Porcelain worktop or tile emulates the natural stone perfectly

It comes in a variety of thicknesses Perfect for Bathrooms in a tile format, worktops or facades. We are in the process of making some furniture with this and similar materials and we can't wait to showcase them to you!

Laminam is a name you can trust as they have over 40 years in the Ceramic and porcelain industry. Laminam was the first ever ultra-large format tile so they have pioneered this technology.

Laminam has 125 surfaces within 14 different series so there will be something for everybody's taste. The industrial range does very well as does the natural collection. R.O Surfaces is proud to partner with companies such as Laminam as we know they are at the forefront of the market. Laminam is another material R.O Surfaces works with on a regular basis we are one of the very few Laminam fabricators in the North East of England in and around Newcastle Upon Tyne and Northumberland. Laminam adds to our already extensive range of ceramics/porcelains/sintered stone along with our Dekton, Neolith and Lapitec

Granite and quartz has the lion share of the worktop market but the Porcelains are quickly catching up with it and we think in time it will dominate the market

We would love to work with your for you worktop/kitchen projects so if you have something in mind pop into our showroom R.O Studio, Unit 2, Foundry Park, Market Lane, Swalwell, NE16 3DS

you can keep in touch via our Facebook webpage click HERE

By Dave Dixon, Jan 20 2019 04:02PM

So after a long battle with Avonite we no longer sell it!! We put a job in around July time and when we were doing our finial finishing on it we noticed that there was what appeared to be tiger stripes in it. (it was a glitter decor and on closer inspection there was no glitter where the tiger stripes were giving the impression of darker spots in the material.

So we contacted our rep through the distributors who then in turn contacted Aristech who are the makers of avonite. The first reaction from them that it was something that we had done whilst fabricating (obviously we were expecting this!!) we denied it, this went back and forth for a while until the distributors had to pay to get a independent company to come out and evaluate the worktops. All this time our customer in Birtley had a worktop that whilst fit for purpose just wasn't what he or us for that matter wanted. Adam our customer met the independent guy who took one look at the surface and said it was a manufacturing fault.

Great news or so we thought! Usually in a situation like this the company would refund us, pay for the fabrication time. It keeps everybody happy and no one looses. Except in this case Avointe / Aristech didn't they just said they would replace the sheets. Now by this time Adam didn't want the material anymore as it had dragged on so long he wanted something else (which we fully supported) So fast forward to December we received a cheque for the material amount only, not the fabrication time, not the materials used during fabrication time nothing, the distributor then added a good will gesture of £250. We were appalled at the customer service from Aristech who's rep wouldn't answer the phone to either the distributor or us and i will never stock there products in my showroom again.

In stark contrast to them Staron and Blackheath products who when we had a piece of faulty material sent down the rep to sort the problem out immediately. Jason (blackheath rep) walked into the customers house seen the problem opened up the sample box told the customer to pick ANY decor they wanted and that it would be with me next day for fabrication. He then sorted out a full refund of all fabrication costs to us from the job. You cant get better customer service than that!!

Every company get problems and issues and its how they are sorted out that parts the good ones from the bad ones, especially when these huge distributors and manufacturing companies are dealing with small family run businesses like us its easy for them to just dismiss our claims, they wouldn't loose anything they turn over millions and millions but its us the fabricators who are at the ones who stand to loose out either with fabrications costs, time, or even worse bad realtaionships / reviews with customers

So when customers visits our showroom now you won't see Avonite at all however we still have a great range of solid surface samples for you to see. Staron, Corian, Tristone are all there at our Swalwell showroom (next to the metrocentre)

Customer service is paramount for us and will remain to be forever, so along with your stunning Granite, Quartz, Solid Surface worktop rest assured you will receive a great service




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