Tel - 0191 2145371 - 07827398800

Email - info@rosurfaces.co.uk

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Welcome to our Blog, R.O Surfaces is a quartz, granite, solid surface and granite/quartz overlay supplier in Newcastle Upon Tyne, Northumberland, Durham and surrounding areas.

We will be giving information on products, questions and everything inbetween for you worktops, so keep checking back

By Dave Dixon, Aug 11 2019 07:38AM

When it comes to choosing worktops there are so many how do you choose????

Granite, quartz (Silestone,Cambria,Caesarstone to name a few), porcelain, ceramics and sintered stones (Dekton, Laminam, Neolith,lapitec), Solid surfaces (Corian, Hanex, Starton, LG Hi-Macs) then marbles and quartzites. Although we have policies on selling marble to customers as worktops. Here at R.O Surfaces, we like to educate our customers about the materials so if a customer wants marble and hasn't had marble previous we would explain to them what will happen to the worktops over time, how they will age and how they can etch. Even with the best sealers in the world a marble will etch which is different from a stain!

The same with all our worktops we explain how to look after them and care for them. Corian and the other solid surfaces are to be looked after a little different to stone as with Corian being an acrlyic you can use a scouring pad and sandpapers on the face of it if you ever get stubborn stains whereas stones will simply require a good cleaner such as Cif or Barkeepers Friend to remove stubborn marks

We have installed granite worktops in thousands of homes across the Newcastle upon tyne area and Northumberland and (touch wood) we havnt had a stain on a top we couldnt remove but we are also lucky enough that all of our customers have followed our care instructions!!

Our Showroom is jam-packed with all of our sample worktops and tiles for you to browse we are open 9-5 every weekday and 9-2 on a Saturday we always have someone on hand to give you some advice and point you in the right direction. We may not be the cheapest around but we pride ourselves on our craftsmanship and have gained an excellent reputation which we are very proud of. We don't use inferior products and we can stand behind our products 100%. a quote we heard a very long time ago that has stuck with us is "quality will be remembered long after the price is forgotten"

Last week weve been installing in Cheser le street with some stunning Dekton Trilium, Benton in Newcastle Upon Tyne with some Silestone and some more Dekton Trillium, a huge job in Gosforth with some Caeserstone and Whickham with a stunning Corian Island with drop-down legs and integrated Corian sink,


you can stay up to date with us on our facebook page click HERE

For any home improvements such as kitchens, bathrooms, bedrooms, tiles, cladding or flooring you can visit our sister company R.O Studio click HERE or the facebook page HERE

By Dave Dixon, Jan 20 2019 04:02PM

So after a long battle with Avonite we no longer sell it!! We put a job in around July time and when we were doing our finial finishing on it we noticed that there was what appeared to be tiger stripes in it. (it was a glitter decor and on closer inspection there was no glitter where the tiger stripes were giving the impression of darker spots in the material.

So we contacted our rep through the distributors who then in turn contacted Aristech who are the makers of avonite. The first reaction from them that it was something that we had done whilst fabricating (obviously we were expecting this!!) we denied it, this went back and forth for a while until the distributors had to pay to get a independent company to come out and evaluate the worktops. All this time our customer in Birtley had a worktop that whilst fit for purpose just wasn't what he or us for that matter wanted. Adam our customer met the independent guy who took one look at the surface and said it was a manufacturing fault.

Great news or so we thought! Usually in a situation like this the company would refund us, pay for the fabrication time. It keeps everybody happy and no one looses. Except in this case Avointe / Aristech didn't they just said they would replace the sheets. Now by this time Adam didn't want the material anymore as it had dragged on so long he wanted something else (which we fully supported) So fast forward to December we received a cheque for the material amount only, not the fabrication time, not the materials used during fabrication time nothing, the distributor then added a good will gesture of £250. We were appalled at the customer service from Aristech who's rep wouldn't answer the phone to either the distributor or us and i will never stock there products in my showroom again.

In stark contrast to them Staron and Blackheath products who when we had a piece of faulty material sent down the rep to sort the problem out immediately. Jason (blackheath rep) walked into the customers house seen the problem opened up the sample box told the customer to pick ANY decor they wanted and that it would be with me next day for fabrication. He then sorted out a full refund of all fabrication costs to us from the job. You cant get better customer service than that!!

Every company get problems and issues and its how they are sorted out that parts the good ones from the bad ones, especially when these huge distributors and manufacturing companies are dealing with small family run businesses like us its easy for them to just dismiss our claims, they wouldn't loose anything they turn over millions and millions but its us the fabricators who are at the ones who stand to loose out either with fabrications costs, time, or even worse bad realtaionships / reviews with customers

So when customers visits our showroom now you won't see Avonite at all however we still have a great range of solid surface samples for you to see. Staron, Corian, Tristone are all there at our Swalwell showroom (next to the metrocentre)

Customer service is paramount for us and will remain to be forever, so along with your stunning Granite, Quartz, Solid Surface worktop rest assured you will receive a great service




By Dave Dixon, Jan 13 2019 01:50PM

We showcased the new Dekton Bergan over at our facebook page and its truly stunning!! Real earthy tones with natural looking veining, we will be having a slab of it on display at our Swalwell showroom in the near future.

What a first week back its been!! Weve had lots of quotes flying out this week and been busy with the showroom and getting the first few jobs ready to go out the door. Weve got some Caeserstone quartz going into Whitely bay and Wylam. Our Ceaserstone seems to be doing really well at the minute i don't think they had a big presence in the North East (especially Newcastle Upon Tyne) until recently now we cant stock it quick enough. They have some pretty interesting quartz colours and styles to choose from, if you'd like to see some come and visit us and see what all the fuss is about!!!

Weve just installed some Starton solid surface (like Corian) at one of our trade customers showrooms in Blaydon which looks amazing too.

Now the real work starts on our own place we've ripped out all upstairs so are in the process of building all the bedrooms, kitchens and bathrooms and of course all the worktops. We are having a mixture of everything we will be using Silestone, Cambria, Caeserstone, Dekton, Corian and Staron with some stunning Granite worktops thrown in the mix. We cant wait for it to be finished to show the whole world!!

We are proud suppliers and fabricators of Silestone, Cambria, Caeserstone, Dekton, Corian and Staron and we have been called to a lot of corian repairs and solid surface repairs in general, some had to be ripped out and started from scratch so please visit the people who are doing your work before hand to see what they can do we are worktops specialists and will gladly show our work off to any potential customers



By Dave Dixon, Jan 6 2019 01:00PM

HAPPY NEW YEAR to you all, we are back to it!!!! We are showcasing the Semi precious stone by Cosentino this is truly stunning

Prexury® is a new series of materials made from semiprecious stones and other natural materials. This exceptional collection combines natural, semi-precious stones, petrified wood and unusual fossils to create solid, elegant surfaces with the most extraordinary designs.

It is at the higher end of the pricing bracket but you'd be having something truly unique, it can be backlit to make it stand out as in the photo!! If your thinking of a project like this come and give us a shout.

In the forefront of the month we've got some exciting projects coming up. We are kitcking off with some stunning Caeserstone projects in Sunderland and Wylam, we have a silestone project in Riding Mill and lovely Cosmic black granite job in Whickham. We have a Staron solid surface bathroom to do in Cramlington and a Corian job with moulded sinks, drainers and coved upstands in Ponteland.

Our showroom is under construction again as we are changing everything round and we have took over upstairs so the showroom will be 100% bigger, but as always the kettle will be on. We are hoping this year to push for even more work and add another few members to the team so if you are looking for marble, granite, quartz, corian, staron, glass splashbacks in any colour, dekton or any other ceramics in the north east pop in and see us for a chat.




By Dave Dixon, Dec 28 2018 11:09AM

That's is for us the last day at work for 2018 and what a year its been for R.O Surfaces!!!!

We've done some spectacular jobs this year and have had 100% growth again on last year which we are eternally grateful to all of our customers trade and private for.

We've set our goals for next year and full steam ahead come the 7th of January 2019.

Our showroom will be extended into the full of upstairs with lots of our surfaces on show for you all to see they will of course include Silestone, Dekton, Sensa, Cambria quartz, CRL Ceralsio and Caeserstone for the stone side. We will be having featured materials from Staron, Corian, Hi-Macs, Tri-Stone for our solid surface along with our painted glass splashbacks the choice will be huge.

Our address is R.O Surfaces, unit 2 foundry park, market lane, swalwell, ne16 3ds the sign on the front showroom is R.O Studio which is also ours you cant miss it its huge.

Im so proud of the team this year we've far exceeded what i thought we would do, and we have had so many jobs this year from reviews which also makes me immensely proud. Next year will hopefully be filled with us being selected as the number 1 fabricator and suppliers for a few more trade showrooms and traders in and around the north east we will also be having more of a presence in Cumbria as we've just done a deal with a showroom in Carlisle

Looking forward to it already!!!!

We wish you all a happy new year

Checkout our Facebook page to keep up to date with some of our insatlls CLICK HERE


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