Tel - 0191 4477440 - 07827398800

Email - info@rosurfaces.co.uk

luxury surface solutions newest

Blog

Welcome to our Blog, R.O Surfaces is a quartz, granite, solid surface and granite/quartz overlay supplier in Newcastle Upon Tyne, Northumberland, Durham and surrounding areas.

We will be giving information on products, questions and everything inbetween for you worktops, so keep checking back

By R.O Surfaces, Jan 5 2020 01:44PM

Happy new year to all of our customers!!

What's new?? As always we have got our plans sorted for this year ready to unveil som new products in the coming months. We have a very busy January in and around Newcastle upon tyne with our granite worktops and quartz worktops. We also have some stunning ultra-large format porcelain tile jobs in Gosforth and Ponteland. Including a shop fit-out of this stunning material

We are pleased to announce that R.O surfaces have been appointed the main supplier of Laminam, Coverlam and Neolith for a major kitchen and bathroom shop in Newcastle. we love working with other studios and showrooms and bringing our quality to them.

We predict more of the Calacatta and marble effect quartz worktops this year but after visiting the ceramic and natural stone shows late last year that blues, greens and golds will also be on-trend this year. Like the photo above.

Summer 2020 will also see the launch of something special for us, very unique to the area so stay tuned for that too!!

If you're looking for a granite/quartz/porcelain worktop supplier in Newcastle upon tyne, Northumberland Teesside or Cumbria feel free to give us a shout for a no obligation quote.


contact us today 0191 4477440

https://www.facebook.com/rosurfaces/



By R.O Surfaces, Aug 11 2019 07:38AM

When it comes to choosing worktops there are so many how do you choose????

Granite, quartz (Silestone,Cambria,Caesarstone to name a few), porcelain, ceramics and sintered stones (Dekton, Laminam, Neolith,lapitec), Solid surfaces (Corian, Hanex, Starton, LG Hi-Macs) then marbles and quartzites. Although we have policies on selling marble to customers as worktops. Here at R.O Surfaces, we like to educate our customers about the materials so if a customer wants marble and hasn't had marble previous we would explain to them what will happen to the worktops over time, how they will age and how they can etch. Even with the best sealers in the world a marble will etch which is different from a stain!

The same with all our worktops we explain how to look after them and care for them. Corian and the other solid surfaces are to be looked after a little different to stone as with Corian being an acrlyic you can use a scouring pad and sandpapers on the face of it if you ever get stubborn stains whereas stones will simply require a good cleaner such as Cif or Barkeepers Friend to remove stubborn marks

We have installed granite worktops in thousands of homes across the Newcastle upon tyne area and Northumberland and (touch wood) we havnt had a stain on a top we couldnt remove but we are also lucky enough that all of our customers have followed our care instructions!!

Our Showroom is jam-packed with all of our sample worktops and tiles for you to browse we are open 9-5 every weekday and 9-2 on a Saturday we always have someone on hand to give you some advice and point you in the right direction. We may not be the cheapest around but we pride ourselves on our craftsmanship and have gained an excellent reputation which we are very proud of. We don't use inferior products and we can stand behind our products 100%. a quote we heard a very long time ago that has stuck with us is "quality will be remembered long after the price is forgotten"

Last week weve been installing in Cheser le street with some stunning Dekton Trilium, Benton in Newcastle Upon Tyne with some Silestone and some more Dekton Trillium, a huge job in Gosforth with some Caeserstone and Whickham with a stunning Corian Island with drop-down legs and integrated Corian sink,


you can stay up to date with us on our facebook page click HERE

For any home improvements such as kitchens, bathrooms, bedrooms, tiles, cladding or flooring you can visit our sister company R.O Studio click HERE or the facebook page HERE

By R.O Surfaces, Jul 28 2019 07:33AM

Check out this Laminam Invisible white. This Porcelain worktop or tile emulates the natural stone perfectly

It comes in a variety of thicknesses Perfect for Bathrooms in a tile format, worktops or facades. We are in the process of making some furniture with this and similar materials and we can't wait to showcase them to you!

Laminam is a name you can trust as they have over 40 years in the Ceramic and porcelain industry. Laminam was the first ever ultra-large format tile so they have pioneered this technology.

Laminam has 125 surfaces within 14 different series so there will be something for everybody's taste. The industrial range does very well as does the natural collection. R.O Surfaces is proud to partner with companies such as Laminam as we know they are at the forefront of the market. Laminam is another material R.O Surfaces works with on a regular basis we are one of the very few Laminam fabricators in the North East of England in and around Newcastle Upon Tyne and Northumberland. Laminam adds to our already extensive range of ceramics/porcelains/sintered stone along with our Dekton, Neolith and Lapitec

Granite and quartz has the lion share of the worktop market but the Porcelains are quickly catching up with it and we think in time it will dominate the market

We would love to work with your for you worktop/kitchen projects so if you have something in mind pop into our showroom R.O Studio, Unit 2, Foundry Park, Market Lane, Swalwell, NE16 3DS

you can keep in touch via our Facebook webpage click HERE

By R.O Surfaces, Mar 29 2019 04:43PM

its been so hectic the last 4 weeks or so we havnt even had time to be on our blog!! We have been so busy with our granite worktops flying out the door. Some of mother natures finest. We have some stunning 30mm viscount white granite with waterfall legs up in Darras Hall, 6 jobs of our marble effect quartz worktops all over the north east of england including Ponteland, Medburn, Cramlington, Westerhope, Killingworth and Chapel house. Our Solid surface division has been busy with corian and staron jobs too.

Also we are still squaring away the showroom but we now have some stunning 12mm dekton trillium on displays and some of our 20mm marble effect quartz with quartz sink drainer grooves and waterfall edge to boot. All with a full height splashback it looks truly stunning, we will be having a grand opening very soon and our invites will be going out to all the local resisdents of Whickham, Swalwell, Dunston, Rowlands Gill, Team Valley and all the other surrounding areas.

We were talking with one of our trade customers last week to who have a place on team valley and he said customers have said umpteen times that there is no granite worktop suppliers on team Valley. We are literally 5 minutes drive from there. Our address is R.O Studio / R.O Surfaces, unit 2 , foudry park, market lane, swalwell, ne16 3ds.

We still have a bit of a battle to get the new showroom done which feels like its been going on forever but its looking truly stunning and we have some supper exciting stuff going on!!!!

Have you seen the new ultra thin Dekton surface for bathroom walls???? its 4mm thick, super large format tiles. When we say large format we mean large format as is 3000mm x 1200mm yes thats right 3 meters by 1.2 meters and are truly stunning. pop in and say hi and have a look at some samples


By R.O Surfaces, Jan 20 2019 04:02PM

So after a long battle with Avonite we no longer sell it!! We put a job in around July time and when we were doing our finial finishing on it we noticed that there was what appeared to be tiger stripes in it. (it was a glitter decor and on closer inspection there was no glitter where the tiger stripes were giving the impression of darker spots in the material.

So we contacted our rep through the distributors who then in turn contacted Aristech who are the makers of avonite. The first reaction from them that it was something that we had done whilst fabricating (obviously we were expecting this!!) we denied it, this went back and forth for a while until the distributors had to pay to get a independent company to come out and evaluate the worktops. All this time our customer in Birtley had a worktop that whilst fit for purpose just wasn't what he or us for that matter wanted. Adam our customer met the independent guy who took one look at the surface and said it was a manufacturing fault.

Great news or so we thought! Usually in a situation like this the company would refund us, pay for the fabrication time. It keeps everybody happy and no one looses. Except in this case Avointe / Aristech didn't they just said they would replace the sheets. Now by this time Adam didn't want the material anymore as it had dragged on so long he wanted something else (which we fully supported) So fast forward to December we received a cheque for the material amount only, not the fabrication time, not the materials used during fabrication time nothing, the distributor then added a good will gesture of £250. We were appalled at the customer service from Aristech who's rep wouldn't answer the phone to either the distributor or us and i will never stock there products in my showroom again.

In stark contrast to them Staron and Blackheath products who when we had a piece of faulty material sent down the rep to sort the problem out immediately. Jason (blackheath rep) walked into the customers house seen the problem opened up the sample box told the customer to pick ANY decor they wanted and that it would be with me next day for fabrication. He then sorted out a full refund of all fabrication costs to us from the job. You cant get better customer service than that!!

Every company get problems and issues and its how they are sorted out that parts the good ones from the bad ones, especially when these huge distributors and manufacturing companies are dealing with small family run businesses like us its easy for them to just dismiss our claims, they wouldn't loose anything they turn over millions and millions but its us the fabricators who are at the ones who stand to loose out either with fabrications costs, time, or even worse bad realtaionships / reviews with customers

So when customers visits our showroom now you won't see Avonite at all however we still have a great range of solid surface samples for you to see. Staron, Corian, Tristone are all there at our Swalwell showroom (next to the metrocentre)

Customer service is paramount for us and will remain to be forever, so along with your stunning Granite, Quartz, Solid Surface worktop rest assured you will receive a great service




RSS Feed

Web feed